Last Updated: 20 May 2023

Welcome to SleepPadsPro (“we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website sleeppadspro.com or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Name, email address, shipping address, phone number, and payment details (such as credit/debit card information or PayPal account details).
  • Transaction Information: Details about purchases you make, including products ordered, payment method, and transaction history.
  • Technical Information: IP address, browser type, device information, pages visited, and time spent on our site.
  • Cookies and Tracking Data: Information collected through cookies and similar technologies to enhance your browsing experience and analyse site traffic.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfil your orders, including payment processing and shipping.
  • To communicate with you about your orders, account, or inquiries.
  • To improve our website, products, and services based on your feedback and usage patterns.
  • To send marketing communications (if you have opted in), such as newsletters or promotional offers.
  • To prevent fraud and enhance the security of our website.
  • To comply with legal obligations and enforce our terms and conditions.

3. Data Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your information with:

  • Payment Processors: Such as Visa, MasterCard, JCB, and PayPal, to securely process your payments.
  • Shipping Partners: To deliver your orders to your address.
  • Service Providers: Such as IT support, marketing agencies, and analytics providers, who assist us in operating our website and business.
  • Legal Authorities: If required by law or to protect our rights, property, or safety.

We ensure that all third parties adhere to strict data protection standards and use your information only for the purposes we specify.

4. Data Storage and Security

Your data is stored on secure servers located in the United Kingdom and the European Union. We implement industry-standard security measures, including SSL encryption, to protect your personal and payment information during transmission and storage.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We continuously review and update our security practices to safeguard your information.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can update or correct any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal data, subject to legal obligations.
  • Opt-Out: You can unsubscribe from marketing communications at any time.
  • Data Portability: You can request a transfer of your data to another service provider.

To exercise any of these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us remember your preferences, analyse site traffic, and personalise content.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

SleepPadsPro
48 Hereward Cross
Peterborough, GB PE2T 3GA
Email: [email protected]